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Du nouveau chez Vuibert dans Cyberlibris: Le Marketing par Helfer et Orsoni!

Helfer Marketing, de Jean-Pierre Helfer et Jacques Orsoni, septembre 2007

Dans le domaine du marketing, l’arsenal des techniques, méthodes et procédures s’enrichit régulièrement, élargissant ainsi l’horizon des responsables commerciaux.

Cette nouvelle édition remaniée du désormais classique Marketing prend en compte toutes les modifications récentes de l’environnement commercial et comporte une annexe pour traiter les cas de marketing.

Enrichi d’exemples concrets, illustré de nombreux tableaux, dessins, graphiques et d’encadrés systématiques qui guident le lecteur vers les points essentiels de son étude, cet ouvrage de base propose une nouvelle vue d’ensemble des connaissances disponibles en marketing.

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Forthcoming: Views on Branding in Cyberlibris

Branded Branded Customer Service: The New Competitive Edge, Janelle Barlow and Paul Stewart, Berrett-Koehler

In Branded Customer Service, Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.


Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service-until now.

Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.

Branded Customer Service will help readers: 

  • Personalize and reinforce brands through staff/customer interactions
  • Link brand propositions to selling style and messages
  • Embed on-brand service into "organizational DNA" through human resources policies, brand champions, and culture/brand alignment
  • Communicate internally to ensure that brands resonate within organizations.

An identifiable, attractive brand offers an enormous competitive advantage. By applying the concepts in this book, organizations can use customer service as a powerful tool for establishing and maintaining a distinct brand identity.

What they say about the book:

"Barlow and Stewart break new ground in bringing together the dynamics of customer service with the intricate connections a great brand engenders."
--Kevin Roberts, CEO Worldwide, Saatchi & Saatchi

What Nick Sampson from brandedservice says about the book.

A link to a free excerpt

About the authors:

Janelle Barlow is president and owner of TMI US. Her clients include Hewlett-Packard, Chevron, Exxon, Genentech, Avon Cosmetics, Kaiser Permanente Hospitals, and many others. She also sits on the board of the National Speaker's Association.

Paul Stewart is a Director of TMI New Zealand, which is part of the international human-factor based business solutions company TMI International. TMI works to create Exciting Company Cultures, applying concepts in organizational development, operational processes, internal marketing and communications.He was previously chief economist for the ANZ Banking Group (NZ) Ltd. And has held key executive roles specializing in operationalizing corporate strategy through brands and organizational culture. Now he works with a range of companies in integrated brand, culture development and emotional intelligence. He also mentors and advises executives from a number of leading New Zealand organizations.

Phlo_1 The Philosophy of Branding, Thom Braun, Kogan Page

In this original and imaginative slant on contemporary brand management, Thom Braun takes us into the minds of the worlds greatest Western thinkers...

Heraclitus, Socrates, Plato, Aristotle, Descartes, Spinoza, Leibniz, Locke,....Nietzsche....Popper

...to reveal what they might say about branding if they were alive today.

Filled with contemporary examples, pragmatic insights and summaries of each philosopher's "top tips" , this elegant and witty book will resonate with all marketing and branding professionals who want their intellectual and professional faculties stimulated by some new thinking.

What they say about the book:

`Thom Braun`s mission, in this eclectic and readable book, is to get us thinking and, whether he`s relating Plato to Persil or Descartes to Diet Coke, that`s just what he does. No marketer will think about their job in the same way after reading this. Enjoyable and thought-provoking`
James Thompson, Senior Vice President, Marketing, Diageo, North America

“The Philosophy of Branding makes for a playful, informative and thought provoking read. It’s particularly refreshing because it asks us to consider some of the fundamentals of brand strategy from a completely unfamiliar viewpoint.”
-Brand Strategy

About the author:

Thom Braun is Director of Unilever’s global Marketing Academy, as well being an ordained priest in the Church of England and a successful author. For 25 years, Thom has interwoven his ‘careers’ as a branding expert, academic, writer and clergyman into a unique blend of skills and experiences. His marketing and branding credentials come from time spent as a consultant and 21 years working with Unilever, where he plays a key role in the company’s global marketing operations. Thom’s academic works include Disraeli the Novelist (Allen & Unwin), published when he was only 27; Holy Orders and Free Spirits (HarperCollins); and most recently kingdom.com (SCM-Canterbury Press) a satirical novel about the commercialization of the Church of England.

 

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What Every Student Should Know about Marketing: Marketing Briefs

Mark_briefs This a book that should appeal to business students using Cyberlibris. Indeed, they will soon be able to review their command of marketing with the acclaimed Marketing Briefs , co-authored by Professor Sally Dibb and Professor Lyndon Simkin, both from the Warwick Business School.

This is the revised and updated second edition of Marketing Briefs: a revision study guide gives every marketing student the most comprehensive collection of definitive overviews of every key concept in the subject.

The text itself is organized into short structured chapters, the Briefs, each including:

* Core definitions
* A bulleted key point overview
* Thorough yet concise explanation of the concept and primary issues
* Illustrative examples
* A selection of examination style case, essay and applied questions.

Together these offer a rounded, concise and topical appreciation of each theme within a clear and accessible framework, designed to aid revision. Also included are revision tips and 'golden rules' for tackling examinations, specimen examination papers with answer schemes, and a full glossary of key marketing terms.

Here is a sample of Professor Dibb's publications.

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Management Lessons from Wizards: Harry Potter, David Beckham and Arsenal soon online in Cyberlibris

What if you read editorial reviews like these ones?:

"Amusing and brillant", Philip Kotler in Harvard Business Review

"The finest writer in our filed today." in Journal of Marketing

"Brown excels... None can compare with the sheer pleasure of reading one of his books." in The Marketer, The Chartered Insitute of Marketing

Well, although the author is named Brown, you're wrong, these shiny reviews have nothing to do with Dan Brown's Da Vinci Code.

What these reviews are praising is Stephen Brown's book entitled WIZARD: Harry Potter's Brand Magic published by Cyan Books.

Potter Harry Potter fans, consumer researchers, and marketers will learn about the enchanting brand in this book, from its magical arrival on the book scene in 1997 to its multibillion-dollar net worth and penetration of the media world today.

Professor Brown provides fascinating insight into the unconventional marketing techniques employed by Potter marketers that helped the brand become one of the world's most recognized in an extraordinarily short period of time.

All aspects of the Potter brand are examined, including the marketing spin used with author J.K. Rowling, the right-wing critics, and the closely guarded contents of each new book

About the author:

Stephen Brown is a professor of marketing research at the school of marketing, entrepreneurship & strategy at the University of Ulster and a visiting professor at Northwestern University, where he works with marketing guru Philip Kotler. He is the author and editor of numerous books, including Free Gift Inside!, Postmodern Marketing, and Romancing the Market. He has been published in the Harvard Business Review, Journal of Marketing, and Business Horizon.

You may have seen the movie titled "Bend It Like Beckham". Well, it's time you switch to Brand It Like Beckham and get to know how brand Beckham was built (published again by Cyan Books). This book shoul appeal to any professor of Marketing looking for fine examples of how modern brands are created and managed. Moreover, students should be attracted whether or not they are soccer fans by the story of a sport icon who is also a highly profitable brand.

Beckham Editorial reviews say it all:

"An essential textbook for understanding the business of global celebrity... provides an invaluable insight into the Beckham marketing phenomenon." David May, Head of Strategic Communication, BBC

"This is an insightful and thorough read... a fascinating glimpse of how brand consultants' minds work", Independent on Sunday

If you're still not convinced that soccer is a powerful example for teaching business and brand management, this next book (also published by Cyan Books) is also for you: Winning Together: The Story of the Arsenal Brand by John and Matt Simmons.

This book offers a highly original view on how Arsenal moved into the elite of world football's financial powerhouses. Football is big business, and it's full of brands that are getting bigger day by day. The real brands, the ones that people of all ages, sexes and backgrounds give their deepest loyalty to, are the clubs.

Arsenal One of the longest established but now fastest-rising of these brands is the Arsenal. Achieving footballing success in recent years, building a world-class team, on the brink of moving to a state-of-the-art stadium - Arsenal seems to be doing most things right. By exploring the development of Arsenal as a brand, this book provides an original insight into one of the world's leading clubs and why so many people are passionate about it.

As lifetime supporters and watchers, as well as having expertise in branding, the authors argue that the strength of the Arsenal brand is built on historic foundations that have not been shifted by changed times. The book includes interviews with Arsenal captains Frank McClintock and Pat Rice - specially conducted for the book.

Download an excerpt  Winning-Together.pdf

About the authors:

John Simmons is a writer and brand consultant, and the series editor for Great Brand Stories (Cyan Books). His books about language and brands (We, Me, Them & It, The Invisible Grail and Dark Angels) and his book on Starbucks (My Sister's a Barista) have been translated in many languages. He is a former Director of Interbrand and has held senior positions with Unilever and Diageo.

Matt Simmons is a lifelong Arsenal fan. Matt works in management development at Prêt à Manger. 

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